Frequently asked questions

See dedicated section

Yes. See our tickets and prices.

Strollers and child carriers without frames are allowed in the Château and the Great Stables.

No.

Changing tables are available in the ladies’ toilets in the Château and the Great Stables. For heating bottles and baby food, please contact the restaurants in the estate.

Yes, see dedicated section.

Yes. See our tickets and prices.

Yes, the “La Capitainerie” restaurant, located on the ground floor of the château.
More information

Yes, “Le Hameau” restaurant, located in the Anglo-Chinese garden. This restaurant is only open during peak season (April to October).
More information

Yes, “Les Écuries Café” (fast food, snacks), located in the cour of the Great Stables.
More information

Yes, you must have purchased a ticket for the grounds to access the restaurant in the Château or the grounds.

We recommend booking to ensure a table is available for you in the restaurants.
See dedicated section

Yes.

Picnic tables are available in the English Garden and near the playground and the Hamlet. They are not protected from the weather.

To ensure the safety of visitors, the Château de Chantilly applies the preventive security measures laid down by the government for places open to the public.

Pleasen be aware that we don’t accept large luggage in the castle.

If you lose or find something during your visit, please contact publics@chateaudechantilly.fr, or go to the reception desk in the Château or the Great Stables.

Yes. See the following section

You will find the toilets in the cour d’honneur in the Château, on the ground floor of the Château, in the Great Stables, and at several locations in the Grounds.

No, coach parking is free.

No, speaking rights are free for external tour guides.

Group rates are available for a minimum of 15 people.

Yes, the rate is 180€ per visit, 30 people per guide, subject to guide availability and the date of the visit. Please send your request to the following address: groupes@chateaudechantilly.fr

You can send us a request by email:

• For groups of adults or families: groupes@chateaudechantilly.fr or contact us on: 03 44 27 31 69
• For groups of children or people with disabilities: reservations@chateaudechantilly.fr or contact us on: 03 44 27 31 53

Online purchases can be paid for by card only: Carte Bleue, Mastercard and Visa.

Online payment on our website is 100 % secure (3D Secure).

Tickets must be printed at home or saved on your smartphone.
No copy can be issued on site.

Tickets for the visit and shows are not subject to the right of withdrawal. Tickets cannot be reimbursed, even if they are lost or stolen. They will not be taken back or exchanged. Please remember to check the date of the show or visit chosen.

We encourage our visitors to take photos and videos of the Château, the Park and the Grand Stables. We love to see our visitors’ photos and videos posted on social networks. Feel free to share your best moments using #chateaudechantilly.

Photos and videos must be taken with respect for the site, adherence to safety guidelines, and consideration for other visitors.

For conservation and safety reasons, flashes and selfie poles are prohibited indoors.

Drones are not permitted on the site.

Photographs of private events (weddings or engagements) are permitted in the grounds of the château only. For photography without equipment (tripod, suitcase, umbrella, etc.), the fee is €380 for the bride and groom and the photographer. Any additional persons must pay the park entrance fee. In case of photography with equipment, please send your request to: evenementiel@chateaudechantilly.fr.

Photos and/or filming for professional purposes must be requested in advance. Our events department will be happy to answer your questions and/or requests at the following address: evenementiel@chateaudechantilly.fr.

We advise you to arrive 30 minutes before the beginning of the show under the dome in the Great Stables.

The equestrian demonstration enable visitors to discover the dressage secrets of the Great Stables riders via a 30-minute educational demonstration. The equestrian show stages a performance with the horses of the Great Stables riders, who are usually in costume. It is approximately 1 hour long and generally tells a story. See programme.

See the calendar to check what events are available on the day of your visit.

Photos, even without using a flash, and videos are not allowed, in order not to frighten the horses, ponies and donkeys during shows. Thank you in advance for your compliance.

Consult the dedicated section

Time stamps become mandatory when a space or activity is subject to limited capacity and specific time slots. Without a time-stamped ticket, access to the castle is not possible, even if a general admission ticket has been purchased elsewhere.

Changes to time slots are subject to terms and conditions of sale and remaining availability. Where possible, changes must be made in advance of the visit. In the event of late arrival, access may be refused in order to comply with capacity limits and ensure the smooth running of visits. No changes can be guaranteed on the day of the visit.

The time slot indicated on the ticket must be respected. In case of delay, access may be refused in order to ensure compliance with capacity limits and the smooth running of visits. No entry can be guaranteed outside the reserved time slot.

Yes, when access is subject to a specific gauge or time slot, the ticket is automatically time-stamped. The time indicated is then valid for entry to the area concerned and replaces any other non-time-stamped access.

Time slots are primarily used to better manage visitor flows throughout the day. They allow us to limit crowds at specific times, comply with capacity limits, and ensure a more comfortable visit for everyone.

Learn more about time slots at the Château. 

Yes. The park and the Grandes Écuries are accessible at any time once the estate opens.

The time slot corresponds to a range of arrival times at the castle. It allows us to regulate entry and spread visitor numbers throughout the day. Once you have entered, there is no time limit on your visit inside the castle, unless specifically indicated for certain areas.

No, there are no longer any 1-day tickets without a time slot. Access to the castle is subject to presentation of a valid timed ticket.

Time stamping involves linking a ticket to a date and time of entry chosen by the visitor at the time of booking. It allows visits to be organized within a specific time slot rather than offering completely free access.

Find out more about time stamping at the château

In order to preserve the castle’s spaces and woodwork, your personal belongings must be carried in such a way as to avoid any friction, particularly your backpack, which must be carried in front of you and not on your back.

The “Qualité Tourisme” label is the only state label awarded to tourism professionals for the quality of their welcome and services.

Only season ticket holders, on presentation of their annual pass, are authorised to cycle in the park. Bicycles must be parked in the designated parking areas only. Cyclists must follow the route and the rules. Other visitors may park their bikes in the parking (free) outside the Château, in front of the main entrance.

In case of emergency, please contact our nearest agent, or head for the nearest reception point, i.e. the Hall d’Honneur or the Grille d’Honneur gatehouse.

The car park costs €5 per vehicle per day.
Payment at the car park entrance by credit card only.
Our parkings do not have charging ports for electric vehicles.

Photographs of private events are permitted in the château grounds only.

For photography without equipment (tripod, suitcase, umbrella, etc.), the fee is €380 for 2 people and the photographer. Any additional person must pay the park entrance fee.

Drones are not permitted on the site.

Flying a drone over the Château is strictly forbidden without prior authorisation. The pilot must request authorisation from the Château de Chantilly by e-mail: publics@chateaudechantilly.fr. If the teams give their agreement, the pilot must complete the prior declaration of flight in a populated area using the CERFA form N°15476*03.

This declaration must be sent at least 5 working days before the planned date of the overflight.
The overflight is preferably scheduled for a Tuesday, the day on which the airport is closed.

Tickets purchased on site can be paid in cash, by bank card (VISA, MASTERCARD, AMEX) or by contactless payment (phone, watch).

See opening times

Re-entry is possible on the same day with your ticket. The ticket is valid for a full day.

The visit takes at least half a day. Ideally, plan a full day to discover the entire estate (château, parc, grandes écuries). You can see our suggestions/itineraries

Guided tours of the private flats of the Duke and Duchess of Aumale are available in the château. Other guided tours are also available depending on the programme.

For a private tour of the other parts of the Château, please contact 03 44 27 31 58.

Yes. Find out more.

You can see our map here.

Tickets and prices.

You can purchase your tickets from the ticket desks at the entrance to the Château and the Great Stables. Vending machines are also available at the entrance to the Château and the Great Stables.

The Château de Chantilly is a private estate, entrance is therefore not free on the 1st Sunday of every month.

For safety and cleanliness reasons, animals (dogs/cats) are not allowed in the Château de Chantilly, even on a lead or in a bag, except guide dogs for people with visual impairment or disabilities.

Photos without flash/tripod are allowed in the Château and in the Museum of the Horse. Photos and videos are not allowed under the dome of the Great Stables during equestrian shows and demonstrations.

Visitors with a ticket for the grounds or a 1 Day Ticket can rent golf carts, quadracycles, rowing boats and pedal boats.
More information

See the list of available accommodations

The car park is free for disabled people. All you have to do is call the car park’s entryphone and present your proof of entitlement to the camera.

Yes, two wheelchairs can be loaned for the interior tour of the Château and one wheelchair for the tour of the Grand Stables and The Living Museum of the Horse. Wheelchairs cannot be reserved and are subject to availability on the day of your visit.

As the Château de Chantilly is listed as a Historical Monument, work to increase accessibility is highly regulated. Due to this, accessibility is very limited or impossible in some parts of the Château.

Wheelchairs can access: the large suites and the reading room (via the cour d’honneur), the shop in the Château (via the courtyard in the “Petit Château”), the Grounds, the Great Stables and the Museum of the Horse.

Adjusted golf carts are available for rental in the grounds.

Parking is free for people with limited mobility who have limited mobility cards. A drop-off parking point enables people with limited mobility to de dropped off near the entrance gates.

More information on the dedicated page

Show ticket and 1 Day ticket + Show: Reduced price for people with disabilities + reduced price for 1 companion

1 Day ticket and Grounds ticket: Free ticket for people with disabilities + free ticket for 1 companion

Please book your tickets by calling + 33 (0)3 44 27 31 51 or emailing: publics@chateaudechantilly.fr

No, drones are not allowed on site.

Yes, The Château de Chantilly regularly welcomes wedding parties in the various spaces in the Château, Grounds and Great Stables.
More information

Wedding photos are only allowed in the grounds of the château.

For any photography without equipment (tripod, suitcase, umbrella…), the price is 380 € for the bride and groom and the photographer. Any additional person will have to pay for the “Grounds” entrance ticket.

For photographs with equipment, please send your request to: evenementiel@chateaudechantilly.fr